Your Questions, Our Answers: Bakashop FAQ
What does Bakashop sell?
Manga and anime merchandise: cosplay outfits and accessories, wigs, clothing, jewellery, goodies and decoration. The catalogue changes often, with new items added as series come out.
How do I place an order?
Add the items to your cart, open the cart, then follow the checkout steps. A question along the way? Customer service answers.
What are the delivery times?
Count on 12 working days on average for France, sometimes up to 15 for some items: 2 days of preparation, then about 10 days in transit. As soon as the parcel ships, you get an email with a tracking number to enter on the carrier's website. Times are longer for the European Union and outside the EU. The details are in our Shipping Policy.
Which payment methods do you accept?
Visa, MasterCard, American Express, PayPal and other secure methods. Every transaction is encrypted.
How do I track my order?
When the parcel ships, an email sends you a tracking number. Enter it on the carrier's website to see where the parcel is. Any doubt? Write to us.
What is the return policy?
If an item is not right for you, send it back unused within 14 days of receipt for a full refund. It must come back in its original condition and packaging. Everything is detailed in our Return Policy.
Do you offer prices for bulk orders?
Yes. For a bulk order, contact us directly: we go through quantities, prices and lead times together.
How do I care for a cosplay costume?
Wash by hand in cold water, or in the machine on a delicate cycle with a mild detergent, no bleach. Air dry: that is what keeps colours and fabrics in the best shape.
Why order from Bakashop?
We are manga fans ourselves, so we pick items by reading customer reviews and aiming for good value for money. And if something goes wrong, customer service stays reachable to find a solution.
How do I contact you?
By email at info@bakashop.com, through the site's contact form or on our social networks. We answer questions and help with orders.