Your Questions, Our Answers — Bakashop FAQ

1. What products do you offer at Bakashop?

At Bakashop, we offer a wide range of manga and anime merchandise. You will find cosplay costumes, wigs, accessories, clothing (t-shirts, shorts, beanies), jewellery, phone cases, lamps, plush toys, goodies and much more. Our catalogue is constantly updated to bring you the latest arrivals!

2. How do I place an order on Bakashop?

To place an order, browse our site, select the products you want and add them to your cart. Click on the cart and follow the instructions to complete your purchase. Our customer service is available if you need assistance.

3. What are the delivery times?

On average, parcels arrive within 12 business days (up to 15 business days for some items) in France. Your order is processed within 2 days and then shipped within 10 days. You will receive a confirmation email with a tracking number. Delivery times may be longer for EU and non-EU countries. See our Shipping Policy for details.

4. What payment methods are accepted?

We accept major credit cards (Visa, MasterCard, American Express), PayPal and other secure payment methods. All transactions are encrypted and secure.

5. How do I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can also use our parcel tracking page. Our team remains available if you have any questions.

6. What is your return policy?

If you are not satisfied with your purchase, return unused items within 14 days of receipt for a full refund. Items must be in their original condition and packaging. See our Return Policy for more details.

7. Do you offer discounts for bulk orders?

Yes, we offer discounts for large quantity orders. Contact us directly via our contact form to discuss your specific needs.

8. Are the products faithful to manga characters?

We do our best to offer designs faithful to manga and anime characters and universes. Each product is carefully selected to satisfy true fans.

9. How do I contact customer service?

You can contact us via our contact page or by email. We generally respond within 24 to 48 business hours.

10. Are sizes available for everyone?

Our clothing and costumes are available in sizes S to 3XL depending on the item. Check the size guide on each product page before ordering. If in doubt, contact our customer service.