Refund policy

Bakashop Return Policy

1. Deliveries

All orders are prepared and shipped by our teams and logistics partners.

Delivery usually takes 7 to 21 days from the order, depending on the destination.

For every order placed, you will receive a confirmation email, followed by a second email including your shipping confirmation and your order tracking number. During busy periods or while restocking, this can take longer: we will let you know by email.

The choice of carrier and the price may vary depending on weight, quantity, product availability, cart amount and country of shipment. Delivery is free within Europe; a flat rate of 3,99€ applies for destinations outside Europe. Delivery times are generally between 7 and 21 days depending on the destination. We thank you for your understanding and remain at your disposal for any question regarding your order.

2. Returns and Refunds

2.1. Return Period

You have 14 days from receiving your order to exercise your right of withdrawal.

In accordance with the provisions of the Consumer Code, the buyer has a period of 14 days from the delivery date of their order to return any item that does not suit them and to request an exchange or refund without penalty, with the exception of return shipping costs, which remain the buyer's responsibility.

2.2. Condition of Products

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.), allowing them to be resold as new, together with the purchase invoice. Damaged, soiled or incomplete products will not be accepted for return.

2.3. Return Process

The right of withdrawal may be exercised online, using the withdrawal form available on our website. In this case, an acknowledgement of receipt on a durable medium will be sent to the buyer immediately. Any other means of declaring withdrawal is accepted, provided that it is unambiguous and expresses the intention to withdraw.

To initiate a return, please contact our customer service at the following email address: info@bakashop.com. Indicate your order number, the name of the product you wish to return, as well as the reason for the return.

2.4. Return Shipping Costs

Return shipping costs are the buyer's responsibility, except in the case of a defective product or an error on our part.

2.5. Refund

If the right of withdrawal is exercised within the aforementioned period, the price of the purchased product(s) will be refunded, together with the original delivery costs (up to the cost of standard delivery).

The exchange (subject to availability) or refund will be carried out within 48 hours, and at the latest within 14 days from the receipt, by the seller, of the products returned by the buyer under the conditions set out above.

2.6. Exceptions

Under Article L221-28 of the Consumer Code, the right of withdrawal may not be exercised for contracts:

• For the supply of goods whose price depends on fluctuations in the financial market beyond the professional's control and likely to occur during the withdrawal period;
• For the supply of goods made to the consumer's specifications or clearly personalised;
• For the supply of goods likely to deteriorate or expire rapidly;
• For the supply of goods that have been unsealed by the consumer after delivery and that cannot be returned for reasons of hygiene or health protection;
• For the supply of goods which, after being delivered and by their nature, are inseparably mixed with other items;
• For the supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed upon at the conclusion of the contract depends on fluctuations in the market beyond the professional's control;
• For maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by them, within the limit of the spare parts and work strictly necessary to address the emergency;
• For the supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
• For the supply of a newspaper, periodical or magazine, except for subscription contracts for such publications;
• For the supply of digital content not provided on a tangible medium whose performance has begun after the consumer's prior express agreement and express waiver of their right of withdrawal.

3. Refund Offers

Please note that we only accept returns of products purchased directly on the Bakashop website. We cannot accept products purchased from a third-party retailer.

3.1. Return Conditions

• Return Period: You have a period of 14 days from the receipt of your order to initiate a return.
• Product Condition: The returned product must be in its original condition, unused, undamaged and accompanied by all the accessories provided. Returned items that show signs of use or that are not in their original packaging may be subject to restocking fees or returned to the buyer at their expense.

3.2. Return Process

Please contact our customer service at info@bakashop.com to initiate the return process. Indicate your order number, the name of the product you wish to return, as well as the reason for the return.

3.3. Return Shipping Costs

Return shipping costs are the customer's responsibility, except in the case of a defective product or an error on our part.

3.4. Refund

Once we have received and inspected the returned product, we will proceed with the refund of the corresponding amount, using the original payment method, within 14 days.

Please note that after 14 days from the receipt of the product, you will no longer be eligible and will not be able to receive a refund.

4. Late or Missing Refunds

If you have not yet received a refund, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often a processing time before the refund is posted.

If you have done all of this and you still have not received your refund, please contact us at the following address: info@bakashop.com.